Custom orthotics

Support designed around your feet.

Custom-made orthotics are shoe inserts designed to cater to your specific needs and health issues. Each pair is made from a plaster mould of your feet.

Illustration only. Actual orthotics are customized to the individual.

1Meet the foot

Every step is a sequence.

Your foot changes shape as you walk. It softens to absorb each step, then firms up to help you push off. Everyone's feet do this a little differently.

Choose what the diagram shows
  1. Heel. Your heel touches the ground first.
  2. Outer foot. Weight travels along the outside of your foot.
  3. Ball of foot. It moves across the ball of the foot.
  4. Big toe. You push off from the big toe.

Along the way, the foot also rolls slightly inward to absorb the impact.

Support under the heel and arch can change how pressure is shared across your foot. Instead of resting mostly on the heel and the ball of the foot, more of the sole can help carry your weight.

How much this helps depends on your feet and your needs, which is what an assessment is for.

Heel, ankle and lower leg, from behind

Path of pressure through a step Pressure shared across the sole

Simplified illustration of general foot mechanics.

2Where pressure goes

Where do you feel discomfort?

Choose an area to see what can cause discomfort there, and which services are related. This is general information, not a diagnosis.

Left foot, seen from below. Illustration, not a scan of your foot.
Choose an area

Select an area above, or tap the foot.

Heel

Your heel is usually the first part of your foot to meet the ground, so it takes a lot of force with every step.

Discomfort here can have a variety of causes. A professional assessment can help determine what's contributing to your symptoms.

Things that can play a part

  • Strain on the plantar fascia, the strong strip of tissue on the sole of your foot
  • Long hours standing or walking, especially on hard floors
  • Footwear with little cushioning or support

Related services

Arch

The arch is the curve along the inside of your foot. How much of it touches the ground varies a lot from person to person.

Discomfort here can have a variety of causes. A professional assessment can help determine what's contributing to your symptoms.

Things that can play a part

  • Foot shape, such as flat feet or high arches
  • Shoes that don't support the arch well
  • Strain along the bottom of the foot

Related services

Ball of foot

The ball of the foot carries much of your weight as you push off into the next step.

Discomfort here can have a variety of causes. A professional assessment can help determine what's contributing to your symptoms.

Things that can play a part

  • Calluses and corns, which can build up where pressure is high
  • Narrow or high-heeled shoes that shift weight forward
  • How weight moves through your foot as you walk

Related services

Outside of foot

Weight normally travels along the outer edge of your foot as you walk. Some feet carry more of it there than others.

Discomfort here can have a variety of causes. A professional assessment can help determine what's contributing to your symptoms.

Things that can play a part

  • Feet that tend to roll outward, which can show as extra wear on the outside of your shoes
  • Calluses along the outer edge of the foot
  • Ankles that feel weak or unsteady

Related services

3Understand support

See how support can change pressure.

Custom orthotics can help provide support and manage pressure, based on your needs. Drag the slider to compare.

Side view of the inner edge of the foot
Pressure on the sole

Without support: pressure is concentrated at the heel and the ball of the foot, with little contact under the arch.

With custom support: the orthotic fills the space under the arch, so pressure is shared across a larger area of the foot.

Simplified illustration. Pressure patterns vary from person to person, and orthotics aren't the right choice for everyone. An assessment helps determine what's appropriate for you.

Why custom

Your feet aren't one-size-fits-all.

Arches come in all shapes. Choose one to see how differently feet can meet the ground.

Choose an arch type

Flatter arch: More of the sole touches the ground, and the arch may sit lower when you stand.

Typical arch: The heel, the outer edge and the ball of the foot share the load, with a curve through the arch.

Higher arch: Less of the foot touches the ground, so pressure can concentrate at the heel and the ball of the foot.

Arch profile, with the support an orthotic might follow

Simplified footprints for illustration.

That's why custom orthotics aren't simply a standard insert.

An assessment and a plaster mould of your feet are used to decide what shape and support may suit you, and whether your orthotics should be thick or thin, hard or soft. Store-⁠bought insoles are made to fit many feet. Custom orthotics are made for yours.

4See the orthotic

What's inside your shoe.

Custom orthotics sit inside the shoes you already wear. Depending on your needs, they can be placed into safety, running or dress shoes.

Choose a view
Illustration only. Actual orthotics are customized to the individual.
  1. Heel support Shaped from a plaster mould of your foot, heel included.
  2. Arch support Shaped to your arch from the same mould.
  3. Pressure distribution Contact along the sole can help spread pressure.
  4. Thickness and firmness Can be thick, thin, hard or soft, depending on your needs.
  • Safety shoes
  • Running shoes
  • Dress shoes

5Understand the assessment

How do custom orthotics work?

Custom orthotics are made in three steps. Select a step to see what happens.

01 Assess

At your first appointment you'll fill in an intake form, then your feet are assessed and you can talk about any problems you're experiencing.

  • Your feet
  • Your footwear
  • Your needs

02 Design

They're made from a plaster mould of your feet. Depending on your needs, they can be designed to be thick, thin, hard or soft.

  • Plaster mould
  • Thick or thin
  • Hard or soft

03 Support

Depending on your needs, they can be placed into safety, running or dress shoes.

  • Safety shoes
  • Running shoes
  • Dress shoes

Interactive guide

Do I need orthotics?

Three quick questions. There are no wrong answers, and nothing you choose is saved or sent anywhere.

Question 1 of 3 What brings you here?
Question 2 of 3 How long have you noticed it?
Question 3 of 3 Have you used orthotics before?

An assessment may be worth considering.

A chiropodist can take a proper look at your feet and talk through your options with you. Orthotics are one possibility, but not the only one.

This interactive guide is for general education only and does not diagnose medical conditions or determine whether orthotics are appropriate for you.

Good to know

Before your appointment.

What custom orthotics do

Through redistributing the pressure on the foot, orthotics are designed to help relieve pain, provide alignment and give you the support you need. They can also help reduce strain that may lead to future problems.

Custom orthotics may be appropriate for some people. An assessment helps determine whether they are suitable for your needs.

Custom orthotics can help with

  • Heel pain or arch pain
  • Pain on the bottom of your feet
  • Flat feet or high arches
  • Weak ankles or shin splints
  • Bunions, calluses and corns

Made from a mould of your feet

Custom-made orthotics are truly unique to fit the patient. They are made by taking a plaster mould of the foot. Depending on your needs, they can be designed to be thick, thin, hard or soft, and they can be placed into safety, running or dress shoes.

What to bring to your appointment

Please bring the shoes you plan on wearing them in and any previously worn orthotics.

Common questions

No. A doctor's referral is not required to book an appointment. You can book a time and day that works best for you, and we'll do our best to accommodate you.

Chiropody is not covered by OHIP, but it may be covered by your extended health insurance plans.

No. Orthotics are one option among several. An assessment helps determine whether they may be appropriate for you.

6Book

Could custom orthotics be right for you?

Every foot is different. The best way to understand what support may be appropriate for you is through a professional assessment.

No doctor's referral needed. Please bring the shoes you plan on wearing your orthotics in, and any previously worn orthotics.

Unit 106A, 1300 Central Parkway West, Mississauga. Close to Square One.