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Privacy

Your information, handled with care.

How Sole Step collects, uses and protects your personal health information.

Who we are

Sole Step Family Foot Care & Orthotic Clinic is a chiropody clinic at Unit 106A, 1300 Central Parkway West, Mississauga, ON L5C 4G8. Your care is provided by a registered chiropodist, who is responsible for protecting your personal health information under Ontario's Personal Health Information Protection Act (PHIPA).

What we collect and why

We collect the information we need to book your appointments and provide your care: your contact details, your health history, the medications you take, and notes about your assessment and treatment. We use it to care for you, to contact you about your appointments, and to meet our legal and professional obligations. We don't sell your information or use it for marketing.

Booking by phone or email

This website has no online forms. To book, you can call us at (905) 232-3338 or email solestepfootclinic@gmail.com.

Regular email is not a secure way to send health information. Please include only your name, phone number and the days that work for you, and don't include health details. We'll go over your health history in person or by phone. When you email us, your message is kept only as long as we need it to arrange your appointment.

This website

  • The website doesn't use cookies, analytics or advertising trackers.
  • The map on our home and Location & Hours pages is provided by Google Maps. When it loads, Google receives your device's IP address and the address of our website, as described in Google's own privacy policy.
  • Our web host keeps standard server logs, such as IP addresses and the pages requested, for security.

How we protect your information

Your records are kept securely and only people involved in your care can see them. We keep health records for as long as the law and our professional College require, and then dispose of them securely.

Your rights

You can ask to see or get a copy of your health record, and to correct it if something is wrong. You can also ask us not to share certain information. To make a request or ask a question, please call or email the clinic.

Concerns or complaints

If you have a concern about how we handle your information, please contact us first so we can help. You also have the right to complain to the Information and Privacy Commissioner of Ontario.